We want to help you speak to the right person as quickly as possible.

We realise during these uncertain times many customers will require extra support. Please direct any enquiries for Financial Hardship directly to your home loan product provider using the details opposite.

If you are experiencing delays to speak with a representative, we suggest you email your product representatives and provide your loan details (Account Reference Number) together with a brief summary of your financial hardship and preferred contact details. They will respond to you as soon as they can and advise what options you have available for financial relief.

For any other enquiries, please use the contact details under “Customer Care” or complete the “Contact us” form below and we will assist you.

Customer Care

Select your home loan product below:

Connective Affinity: 1800 316 880 | customer@chlaffinity.com.au
Connective Essentials by Advantedge: 1300 543 558
Connective Select by Adelaide Bank: 1300 369 564
Connective Elevate: 13 35 88 | customerservice@chlelevate.com.au
Connective Solutions by Pepper: 13 73 77
Connective Advance by Thinktank: 1300 781 043
Connective Prime by ING: 13 34 64
Connective Smart Options: 13 62 27

Head Office:

Level 20, 567 Collins St Melbourne VIC 3000

Financial Hardship

Select your home loan product below:

Connective AffinityCustomer Care:
1800 316 880 | customer@chlaffinity.com.au

Connective EssentialsCustomer Care:
1300 543 558 | connective@mycustomercare.com.au

Connective Select – Mortgage Help Centre:
1300 650 259 | chlselectservice@adelaidebank.com.au

Connective Elevate
13 35 88 | customerservice@chlelevate.com.au

Connective Solutions – Financial Relief Team:
1800 356 383 | origination@pepper.com.au

Connective Advance – Customer Service:
1300 781 043 | info@thinktank.net.au

Connective Smart Options – Mortgage Services
1800 013 183 | mortgages@macquarie.com.au

Connective Prime – Financial Hardship
1300 349 166

Contact us