We want to help you speak to the right person as quickly as possible.
We realise during these uncertain times many customers will require extra support. Please direct any enquiries for Financial Hardship directly to your home loan product provider using the details opposite.
If you are experiencing delays to speak with a representative, we suggest you email your product representatives and provide your loan details (Account Reference Number) together with a brief summary of your financial hardship and preferred contact details. They will respond to you as soon as they can and advise what options you have available for financial relief.
For any other enquiries, please use the contact details under “Customer Care” or complete the “Contact us” form below and we will assist you.