Pre-application credit support and exemptions

With market leading fixed rates from 5.89% p.a. and a 24-hour SLA, we have also implemented new and improved pre-application credit support to provide even better service.

Want dedicated pre-application credit support and exemptions for Connective Essentials applications?

Pre-application credit support is key to delivering a great customer experience as it enables you to get quick answers and submit applications with confidence.

Recently, we announced we’re putting more focus and resourcing into the Connective Essentials scenarios proposition – an initiative that truly aligns to our core values of simplicity, transparency, and exceptional service.

What’s the new and improved scenarios proposition all about?

Our Scenarios team offers market leading pre-application support with:

• a dedicated team, run by highly experienced credit officers and credit coaches.
• expert advice and upfront exceptions - ensuring a quicker and simpler application experience.
• greater confidence in the outcome before you submit an application.
• two-way contact via email and outbound phone calls where more information is required.
• a quick ‘yes’ or ‘no’ answer, with a scenario reference number provided for exceptions, to use when submitting the application.

How to use the service

With our updated Connective Essentials Scenario Partnership Proposition we will now provide you with two key resources, one for policy clarification and another for policy exceptions for scenario’s outside of guidelines.

• If you need clarification on a policy, email our Scenarios team at Advantedge.Scenario@advantedge.com.au
• If you need help with an exception to policy for a scenario outside of our guidelines, email a credit coach at mycreditcoach@advantedge.com.au

Reminders

• When applying, ensure you provide a copy of any email from the Scenarios team (if an exemption has been approved) and/or the reference number.
• All policy exceptions are subject to the application passing the system decision criteria when the full application is submitted.
• All applications are subject to a full credit assessment.

Further support

For more information on this service, and support in getting the best out of it, please contact your CHL BDM here.