We know many mature age Australians are making important financial decisions as they look for financial stability and plan for the future.
Whether it be relocating, downsizing or borrowing to renovate their existing home, our clear and concise retirement strategy policy makes the application process simple for you and your customers.
For these applicants we provide two retirement strategies:
For each retirement strategy test you will need to document the outcome, including calculations, to evidence how the test was deemed ‘reasonable and appropriate’ for the customer’s circumstances.
For full policy details, including how to apply each of these tests, acceptable financial assets and documentation required, please refer to our guidelines manual available in Mercury.
We only offer 25 or 30 year loan terms
Our standard loan terms are 25 or 30 years. So, we won’t ask any of your customers to select a short loan term because of their age – assisting with serviceability and lower monthly repayments.
You can rely on us for super quick service
One day assessments
Our Service Level Agreement (SLA) for the credit assessment first decision on new applications and variations is currently at one business day! This is subject to all mandatory information being supplied. Our SLAs are always available for you here or in the Research tab of Mercury.
Twelve seconds to pick up
If you do need to call into our contact centre for assistance, you won’t have to wait long as we’ve averaged a wait time of only 12 seconds for the past month. We want to make sure that you spend less time on the phone with us and more time having meaningful conversations with customers.
Further information
If you would like more on information on how to best assist your clients, please contact your Connective Essentials Business Development Manager.
