Below is a summary of some of the key process improvements at Connective Select over the past 12 months, and in particular, the past few months.
For brokers who perhaps have used Connective Select in the past and felt we were ‘too hard’ to deal with, we’d like to think that if they were to submit a Connective Select deal tomorrow, that they would have a much more positive experience now.
Select Assist is the the ‘Partner Assist’ team dedicated to Connective brokers and the CHL BDM team.
The team consists of Don & Dean who between them have 30 years experience working at Adelaide Bank. Both team members are very relationship driven. They build rapport with brokers quickly and are committed to providing exceptional service to brokers. One of their key drivers is to support brokers to get their loans approved and settled in as timely a manner as possible. They both understand that for every application there is a broker who needs to be able to manage client needs and expectations.
Supply of identification documents is controlled by the ApplyOnline system validations and the Document Submission Checklist. Identification loaded will only appear in the Submission Checklist if the broker has selected ‘Evidence Provided’ as the identification verification method or if a change of name on title has been indicated.
The change of name on title indicator is a new feature where the broker can indicate that the applicant’s name differs from that on the title. This will mandate that identification documents be supplied for that applicant.
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OPERATING HOURS8:30am - 5:00pm CST |
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PHONE NUMBER1300 738 336Option 1 - Select Assist Option 2 - Credit Scenario |
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