Rise in application errors – Submission Tips

We are experiencing a rise in application submission errors resulting in processing delays and, in some cases, post-settlement product conversion requests.

This is a direct result of incorrect ApplyOnline entry at submission stage that include:

1. Invalid entry of individual Connective Select broker code
2. Incorrect product selection

The most common examples of incorrect product selection are:

• Loan settled with offset when not requested
• Loan settled without offset when offset requested

We ask for your assistance during the loan assessment process, to avoid post settlement corrections, please:

• Check product selection is correct in ApplyOnline
• Ensure you understand your client(s) needs and accurately complete the Responsible Lending Form
• Confirm if offset is requested YES/NO and enter application note
• If application has multiple splits, ensure correct loan has the offset attached, offsets may not be required for each loan
• Our assessor will contact you to confirm the product(s) selection
• Please read and check the formal approval letter is correct.

If you discover a product selection error, please contact us immediately so we can rectify this prior to producing contracts. Any bank errors will be prioritised.

ZipID will be closed permanently from 15th Jun 2023

Please be advised, effective 15 June 2023, our remote Verification of Identity (VOI) provider ZipID will be permanently closing, and note the following:

• New client bookings will not be available from 31 May 2023.
• ast available appointments will be on 15 June 2023.

A replacement provider will be announced shortly, and we apologise for any inconvenience caused.

If you have any questions, please contact Connective Select Assist on ph 1300 738 336 or your CHL Business Development Manager.