Due to unprecedented demand for our Connective Select product with its market leading variable and fixed rates, and no application fees. We are placing priority on purchase, re-finance and re-finance/purchase equity transactions. As a result, we will be temporarily suspending the assessment of AIP's in the short term to manage our service levels to you and for your customers.
An AIP is an application solely for a purchase where a property has not been identified.
We will be assessing workflows on a weekly basis, and I will keep you informed as to when we will start accepting AIP's again.
All current AIP's submitted up to close of business 07/03/23 will be assessed within our current SLA's, however all AIP's submitted post this date will be referred back to the originating broker by an email and phone call from our Connective Select QC team.
If you require any further clarification, please reach out to your CHL BDM.
Unfortunately, economic conditions remain volatile on the back of rising inflation and increasing cash rate (RBA). Our Mortgage Help team are there to support your client borrowers in time of financial hardship.
Their phone number has changed and is a free call anywhere in Australia.
Mortgage Help’s new number is 1800 650 258.
