Don’t waste time sitting in phone queue for Connective Select application status updates. Brokers can now obtain basic application status updates in real-time via Webchat. It’s easy to access and use.
Simply click on URL link supplied and you’re ready to go: https://www.brokers.adelaidebank.com.au/partner/connective-select
You will need the application reference number and your Connective Select broker code to put in pre-chat survey so we can authenticate user.
Webchat Service
What we can provide via chat
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What we can't provide via chat
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- Loan Status - Loan has passed QC and is in Assessment Queue
- Loan Status - Awaiting further clarification
- Loan Status - Awaiting further Docs
- Loan Status - Awaiting Settlement
- Loan Status - Awaiting Valuation
- Loan Status - Conditionally Approved
- Loan Status - Credit/Assessment
- Loan Status - Formal Approval
- Loan Status - Pre-Assessment/QC
- Loan Status - Settled
- Loan Status - Awaiting LMI
- Successfully retrieved loan information
- Priority updates
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- Details/clarification outlined on Pre-Approval or Conditional Approval Letter
- Details/clarification relating to Assessors emails to brokers
- Outstanding/additional information requests
- Details/updates for contracts/documents
- Product and interest rate information/confirmation
- Policy questions/scenarios
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For more sensitive/specific details relating to application in question, not able to be provided via Webchat an email can be sent to you on request or call Connective Select Assist on Ph: 1300 738 336.
Note: Any scenarios that need to be referred to Credit or viewed as outside of policy will need to be sent in an email using the credit scenario template or call the Connective Select Assist phone number to discuss.
Connective Select Webchat view
